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NetSuite dunning letters software that adds texts, calls and reply handling to the NetSuite dunning module and collections module

NetSuite dunning runs through the Dunning Letters SuiteApp (bundle 392827), which Oracle sells separately: its help center tells you to contact your NetSuite account manager to purchase it. Once it is installed you build dunning procedures with levels, each level set by days overdue and an overdue amount, each with its own letter template. A dunning evaluation workflow runs on a schedule, decides which customers, invoices or invoice groups move up a level, and either emails the letter automatically or drops it into a queue for someone to send or print. For a NetSuite company with a clean customer base and an accounts payable contact on every record, that covers the polite part of collections.

It covers very little of the rest. The SuiteApp sends a letter only when the dunning level changes, so an invoice that sits at level three for a month gets one letter, not a sequence. Email and printed PDFs are the only channels. Nothing reads the reply, so "we paid this on the 12th", "send us the POD" and "who approved this price" all land in a shared inbox and wait. The native collections features around it are a customer dashboard, saved searches and mail merge letters, which means the follow-up after the letter is still a person working a list.

AccountsReceivable.ai runs on top of NetSuite and picks up where the dunning letter stops. It syncs open invoices, customers, contacts and payments from NetSuite, then runs an escalating sequence on every overdue invoice: an email before the due date, a text to the payables contact the day after it goes late, a firmer text around day 15, and a live AI phone call on anything that keeps aging. It reads NetSuite right before each send, rolls several late invoices for one customer into a single message with one payment link, logs every reply as a promise to pay, a copy request or a dispute, and posts applied payments back. You can drop a NetSuite A/R aging export into the tool on this page and see the plan for your real ledger before anyone touches a SuiteApp. NetSuite is included from the Growth plan at $799 a month, flat, with every channel and no percentage of what you collect.

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Works inside QuickBooks, Xero & NetSuite Flat monthly fee · no cut of collections

Connect · chase · apply cash · DSO down

Collections Desk

Your books

Works with QuickBooks, Xero & NetSuite.

Collected / wk

Outstanding

AR aging

Current · 30 · 60 · 60+ · paid

Open invoices

Agent worklog

Live

Put this AR on autopilot to watch the agent chase, collect and reconcile.

Dunning sequence

1 Email

2 SMS

3 Call

4 Promise

Paid

Live, interactive · no card, no connection needed

DSO → collected invoices cleared

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Flat monthly fee · we never take a cut of what we collect · works inside your accounting system

QUICKBOOKS XERO NETSUITE

Flat fee no cut of collections

Bank-grade security

Why it works

What your team gets with NetSuite dunning letters

A reminder every few days, not one letter per level

The SuiteApp sends when an invoice moves to the next dunning level, and not again until it moves once more. The agent keeps an invoice in motion between those points: an email, then a text a few days later, then a firmer text, then a call. You keep your NetSuite levels as the escalation map; the agent fills the gaps between them with the touches that actually get a payables clerk to open the invoice.

Texts and calls that check NetSuite first

A reminder about an invoice the customer paid yesterday costs you goodwill. The agent reads the open balance in NetSuite immediately before every email, text and call, holds anything marked disputed, and groups four late invoices for one customer into one message with one payment link. Texts go from a registered US business number in the customer's daytime hours, and STOP is honored at once.

Replies worked, not left in the AR inbox

NetSuite cannot read what a customer writes back to a dunning letter. The agent can. "Paying on the 30th" becomes a promise to pay with its own follow-up date. "Send the invoice and POD again" triggers a resend with the PDF attached. A short pay or a pricing dispute routes to the account owner with the invoice open. When the money lands, the agent applies it across the invoices it covers and records it in NetSuite.

What it handles

Chased, collected and reconciled on autopilot

The agent syncs your invoices, chases each one across email, SMS and phone, applies incoming payments to the right invoice, reconciles your ledger, and predicts when every customer will pay.

Two-way sync with NetSuite invoices, customers, contacts and payments, or start from an A/R aging export
Escalating sequence between dunning levels: email, then SMS, then a firmer SMS, then a live AI phone call
Every reminder checked against the open balance in NetSuite first and cancelled if the invoice is paid
Several late invoices for one customer rolled into one message with one payment link
Replies logged as promises to pay, resends or disputes, each with an owner and a next step
Flat monthly plans, NetSuite from $799 on Growth, SMS and calls included, no percentage of collections

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ON EVERY INVOICE In order

01 Sync Reads the open invoice, its terms and the billing contact from your ledger.
02 Chase Escalates from email to SMS to a live AI call as the invoice ages.
03 Track Logs replies, disputes and promise-to-pay dates against the invoice.
04 Apply Matches the incoming payment, reconciles the ledger and closes the invoice.

Nothing sent without your approved tone

How it compares

NetSuite dunning letters vs a dunning add-on vs an AR agent

Three ways a NetSuite finance team chases a late invoice. Only one of them texts, calls and works the reply.

Capability	Dunning Letters SuiteApp (native)	Partner dunning add-on	AccountsReceivable.ai
When it sends	When an invoice or customer reaches a new dunning level	Levels plus repeat notices every few days	Every step of a sequence, between and after levels
Channels	Email, and printed PDFs from a manual queue	Email, some add an SMS option	Email, SMS and live AI phone calls
Different treatment per customer	Yes, by procedure	Yes, by procedure	Yes, by payment history and invoice size
Checks the invoice is still open	At each scheduled evaluation	At each run	Right before every send
Reads and acts on the reply	No	No	Promise to pay, resend or dispute, each with a next step
Applies payments back to NetSuite	n/a	No	Yes, across the invoices a payment covers
Where it lives	Inside NetSuite	Inside NetSuite	Runs on top of NetSuite, nothing to install in your account
Price	Through your NetSuite account manager	Not published, quoted on demo	NetSuite from $799 a month, flat, all channels

Swipe the table sideways to see every column

Why AccountsReceivable.ai

One agent that runs the whole receivables job

Not a reminder tool, not a six-figure suite, and not an agency that takes a cut. Chase, collect, apply cash and forecast in one place, on top of the accounting system you already use.

Chases every invoice

The full dunning sequence runs on autopilot across email, SMS and live AI phone calls, polite and on-brand, so no overdue invoice slips through.

Applies the cash

Incoming wires and ACH batches are matched to the right invoices automatically, so your ledger reconciles and you never chase an invoice that already paid.

Cuts your DSO

A predicted pay date for every open invoice and steady follow-up bring DSO down week over week, so more cash lands when you need it.

Good questions

Questions about NetSuite dunning letters

Yes, through the Dunning Letters SuiteApp rather than the core product. Oracle's own documentation says the Dunning feature is provided as a SuiteApp. It lets you define dunning procedures and levels, evaluate customers or invoices on a schedule, and email or print a letter template for each level. It is email and print only, with no text messages, phone calls or reply handling.

Not automatically. Oracle's help center says to contact your NetSuite account manager to purchase the Dunning Letters SuiteApp, and the bundle (ID 392827) has to be shared with your account before you can install it from SuiteBundler. Whether it shows up as a separate line or is folded into your renewal depends on your contract, so ask your account manager for the exact figure in writing.

Yes. Set the dunning procedure's sending schedule to Automatic, check Allow Letters to be Emailed on the customer or invoice record, and schedule the dunning evaluation workflow. NetSuite then emails the letter for every transaction that reaches a new level. Printed letters are never automatic: they go to a PDF printing queue that a person works through.

Usually one of five reasons. Dunning is paused for the customer. The minimum dunning interval has not passed. The evaluation found no change in dunning level, so there is nothing new to send. Allow Letters to be Emailed is unchecked on the customer, invoice or invoice group. Or the invoices are grouped and individual invoice notifications are switched off. Only posting invoices are evaluated at all.

Customer level dunning sends one letter per customer covering everything overdue, and the level follows the customer's overall position. Invoice level dunning tracks each invoice separately and sends a letter about that invoice as it ages. Invoice group level sits between them for customers billed on consolidated groups. Customer level suits many small invoices; invoice level suits large project or contract invoices.

Not as a single product. What people call the NetSuite collections module is a set of native AR features, overdue balances on the customer dashboard, saved searches of past-due customers, and collection letters by mail merge in bulk or one at a time, combined with the Dunning Letters SuiteApp for automated letters. There is no built-in collector call queue, SMS or reply handling.

Not natively. The Dunning Letters SuiteApp sends email and printable PDFs, and the collections features use email, letter or fax through mail merge. Texts about NetSuite invoices come from a partner add-on that includes an SMS option or from an accounts receivable app that reads your NetSuite ledger, sends the text from a registered business number and cancels it when the invoice is paid.

It depends on what you are missing. If the letters themselves are the problem, partner dunning add-ons such as OpenTeQ's Advanced Dunning extend the SuiteApp inside NetSuite. If you need a full AR platform, Versapay, Quadient AR, Tesorio and HighRadius connect to NetSuite on custom quotes. If you need the follow-up actually done by text and phone, AccountsReceivable.ai runs that on NetSuite from $799 a month.

Yes, and that is one of the SuiteApp's real strengths. You can build several procedures, for example a gentle one for strategic accounts and a firmer one for small accounts, and assign them by customer or subsidiary. What you cannot do in NetSuite is change the channel: every procedure still ends in an email or a printed letter, whatever the customer's history.

The Dunning Letters SuiteApp is priced through your NetSuite account manager. Partner dunning add-ons publish no prices. Full AR platforms on NetSuite quote privately: Vendr reports a median of about 17,600 dollars a year for Tesorio across 60 purchases. Kolleno and Paidnice put NetSuite on their top tiers only. AccountsReceivable.ai includes NetSuite on Growth at $799 a month, flat.

Yes. In the US the Telephone Consumer Protection Act covers automated texts to mobile numbers, and a payables contact's cell phone is still a cell phone. Get consent to account texts, keep a record of it, send only in daytime hours in the customer's time zone, and stop the moment someone replies STOP. Carriers also filter unregistered business texting, so send from a 10DLC-registered number.

Yes, as long as the payment is recorded in NetSuite. The SuiteApp evaluates only open posting invoices, so a paid invoice drops out of the next run. The agent checks the open balance right before each individual email, text and call, and when a payment reaches you by ACH or check it applies it across the invoices it covers, so nothing goes out on money already received.

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Stop chasing invoices. Put your receivables on autopilot.

Connect your accounting system and the agent chases every invoice, applies the cash and cuts your DSO. Flat monthly fee, and we never take a cut of what we collect.

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Works with QuickBooks, Xero and NetSuite · bank-grade security · no percentage of collections

NetSuite dunning letters software that adds texts, calls and reply handling to the NetSuite dunning module and collections module

What your team gets with NetSuite dunning letters

A reminder every few days, not one letter per level

Texts and calls that check NetSuite first

Replies worked, not left in the AR inbox

Chased, collected and reconciled on autopilot

NetSuite dunning letters vs a dunning add-on vs an AR agent

One agent that runs the whole receivables job

Chases every invoice

Applies the cash

Cuts your DSO

Questions about NetSuite dunning letters

More ways finance teams collect with AccountsReceivable.ai

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Versapay competitors

Tesorio pricing

Stop chasing invoices. Put your receivables on autopilot.